Frequently Asked Questions

Everything about your star map, answered straight.

How does it work?

Tell us a place, date and time that matter to you. We chart the real night sky above those exact coordinates from astronomical data and print it, made to order, in the UK.

How long until it arrives?

Every piece is made to order — production takes 3–5 working days before dispatch. UK delivery is free and tracked, and typically arrives 2–4 working days after dispatch. You get tracking by email the moment it ships.

Can I check my design before it prints?

Yes. The builder shows you a live preview as you design, and we send a proof before anything is printed so you can check every detail.

What if I made a mistake in my order?

Email us at hello@honeyfinch.store as soon as you spot it. Nothing prints before the proof stage, so there is time to put it right.

What sizes and formats are there?

Three sizes (30x40cm, 50x70cm, 60x80cm) as an archival matte print, or framed in solid oak, ready to hang.

Can I return a personalised item?

Personalised items are exempt from change-of-mind returns under UK consumer law — but if your order arrives damaged, faulty, or wrong, we remake and reship it free, or refund you in full where a remake is not possible. See our Refund Policy.

Still stuck?

Email hello@honeyfinch.store — a human reads it.

DESIGN YOUR STAR MAP ▸